SERVICE BAY
Client help
Something broke, a store bounced a build, or you need a change? Pick your situation — we'll tell you what to prepare.
Reporting a bug
- Device model and OS version
- App version (Settings → About)
- Steps to reproduce and what you expected
- Screenshot or screen recording — send by separate email
Review rejection
- Full text of the Apple/Google message
- Version and build number
- Whether metadata or privacy answers changed
Change request
- Which user problem the change solves
- How urgent and why
- We reply with time/budget impact before work starts
Access
- Never send passwords in a form or email
- Invite our work email as a member in the store console or repository
- Describe the access level needed and for how long
Frequently asked questions
How much does an app cost?
It depends on scope. After teardown we give a range estimate with assumptions. The Scope Cutter shows relative complexity before we talk.
Can we sign an NDA?
Yes, before detailed discussion of the idea.
Do you take over existing code?
Yes, starting with an audit: code health, risks, stabilisation plan.
What if a store rejects the app?
Send the rejection text through the support form. We'll analyse the reason and propose a fix plan.
How fast do you reply?
On business days 09:00–18:00 Kyiv time — usually within one business day.